REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Please note that fit may vary depending on body type. We strongly recommend reviewing the size chart before placing your order.

To initiate a return, please contact us at info@marleandcove.com. Returns must be requested and approved before being sent back. Items returned without prior approval will not be accepted.

Return Shipping

If your item is damaged, incorrect, or faulty, we will cover the return shipping costs. For all other returns (for example, change of mind or the wrong size), the customer is responsible for the return shipping costs, and we do not provide prepaid return labels.

Return items are sent to our returns facility. Once your return has been approved, we will provide you with the correct return address and instructions by email.

Original shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us at info@marleandcove.com within 7 days of delivery if your item is defective, damaged, or incorrect.

To process a damage or defect claim, we require clear photos or a short video that show the issue, along with a photo of the item's packaging and shipping label. All damage and defect claims are reviewed and must be approved by our team before a return or replacement is arranged. This helps us resolve genuine issues quickly and fairly.

Please note that damage caused by use, wear, washing, or handling after delivery does not qualify as a manufacturing defect. Claims submitted after 7 days of delivery may not be eligible for a resolution.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item (if eligible) and place a new order.

Non-Returnable Items

We only accept returns for items that meet the return conditions stated above. Items that show signs of wear, washing, perfume, or damage will not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5-10 business days.

Contact Information

Shop Name: Marle & Cove
Company Name: DCP-commerce
Company Registration Number: 93450796
Email: info@marleandcove.com
Tel.: +1 437 8005494

Support hours:
Monday - Friday: 9 AM - 5 PM EST
Saturday - Sunday: 11 AM - 4 PM EST

Our customer service team will usually get back to you within 12-24 hours during our support hours.

Business Address:
Pastoor Lemeerstraat 44, 1648 KC De Goorn, Netherlands

Warehouse Address:
Building 4, 4th Floor, 58 Baiye Road, Dongguan, Guangdong 523000, China