FAQ
Shipping
What is your shipping policy?
We offer free shipping on all orders across Canada. Each order is carefully processed and prepared to ensure a smooth delivery experience. For full details, please visit our Shipping Policy.
How long does delivery take?
Orders are processed within 1-3 business days (Monday to Friday). Once shipped, delivery typically takes 4-9 business days depending on your location, for a total of 5-12 business days.
You can find more information on our Shipping Policy.
Where are orders shipped from?
Orders are shipped internationally from our warehouse facilities, so delivery may take a little longer than a domestic courier. Estimated delivery is 5-12 business days in total.
For more details, please refer to our Shipping Policy.
Tracking
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can also track your order anytime via our Track Your Order page.
Returns & Refunds
What if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos so we can assist you as quickly as possible.
For more details, please see our Return & Refund Policy.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original condition.
For full details, please visit our Return & Refund Policy.
Who covers the return shipping costs?
If the item is damaged, incorrect, or faulty, we will cover the return shipping costs. For all other returns, the return shipping is the responsibility of the customer.
More details are available in our Return & Refund Policy.
How long does it take to receive a refund?
Refunds are processed within 5-10 business days after the returned item has been received and inspected.
You will receive a confirmation once your refund has been issued.
More information can be found in our Return & Refund Policy.
Payments
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
In what currency are payments processed?
All payments are processed in CAD. Your bank may apply conversion fees depending on your location.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted systems. We do not store or have access to your full payment details.
You can read more in our Privacy Policy.
Privacy
Will my personal data be shared with third parties?
No, we do not sell or share your personal information with third parties. Your data is only used for order processing and customer support.
For full details, please refer to our Privacy Policy.
Contact Information
Shop Name: Marle & Cove
Company Name: DCP-commerce
Company Registration Number: 93450796
Email: info@marleandcove.com
Tel.: +1 437 8005494
Support hours:
Monday - Friday: 9 AM - 5 PM EST
Saturday - Sunday: 11 AM - 4 PM EST
Our customer service team will usually get back to you within 12-24 hours during our support hours.
Business Address:
Pastoor Lemeerstraat 44, 1648 KC De Goorn, Netherlands
Warehouse Address:
Building 4, 4th Floor, 58 Baiye Road, Dongguan, Guangdong 523000, China