Return and Refund Policy
Return Policy
At Marle & Cove, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. In this document, we clearly explain our return policy.
Conditions for returns
- You may only register an item for return after you have physically received it.
- Return costs are entirely at the customer's expense, including international shipping costs.
- Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
- Trying on items is allowed, but wearing them is not.
- Returning products that were deliberately ordered in multiple sizes with the intention of returning some or all of them is not allowed.
Return process
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Notify us of your return via info@marleandcove.com within 14 days of receiving the item.
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We will send you the return address of our supplier (based in China).
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You return the item at your own expense, including any customs fees or shipping costs.
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We always recommend using a shipping method with track & trace.
Refund
After we receive the item at the return address and check it, we’ll refund the purchase price within 14 days using the original payment method.
Liability
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We’re not responsible for lost packages if the tracking shows that the item was delivered to the address you gave us.
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If an incorrect address is provided, this is the customer's responsibility.
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Errors in the address must be reported within 24 hours of ordering.
Contact
For questions about returns, please contact us at info@marleandcove.com